In case if you receive any queries to the gold support channel from an open source (OS) you may proceed as below

1. Update the prospect/user introducing them to the OS team

2. Add the OS support email address by sending an email to ossupport@orangehrm.com 

3. Keep Head of OS support in the look. (kavitha@orangehrm.com) 

Reach out to your supervisor in case if you need any further clarification.